Our pledge
We are committed to preserve the integrity of your correspondence and deliver same at your doorstep.
Standard of Delivery
Percentage of letters securing delivery on day of posting and there after
- D represents the day of posting.
- Cut - off time for posting for the next day delivery is 13.00hrs rural and 14.00hrs urban.
Percentage of population having a home delivery
- We provide a 100 % house to house delivery of letters Island wide.
- Customers may opt for a rented Private Postal Box for delivery.
Confirmation of Delivery
A proof of delivery may be obtained by sending a letter by registered post with an advice of delivery. Refer to "Letters" for details.
Addressing System
Correct Addressing
- Complete name and address is to be indicated on the front side of the envelope or wrapper.
- The sender’s name and address are to be given on the top left hand corner of the envelope to facilitate speedy processing in case of non-delivery.
Redirection of Correspondence
- It is advisable to notify the Post Office of any change in address.
- Correspondence will be redirected on request to the new address on the prescribed redirection form.
Types of Correspondence delivered
We accept and deliver:-
(i) Ordinary letters
(ii) Registered letters
(iii) Express letters
(iv) Parcels
(v) EMS
(ii) Registered letters
(iii) Express letters
(iv) Parcels
(v) EMS
In addition we offer to corporate bodies:-
(i) A personalised delivery service
(ii) A pick- up and delivery service
(iii) A direct mail service
(ii) A pick- up and delivery service
(iii) A direct mail service
Treatment of undeliverable correspondence
- Undeliverable correspondence is returned to its sender, when the letters name and full address are indicated on the letter.
- In the absence of the name and address of the sender, the Returned Letter Office (RLO) deals with such correspondence.